Frequently Asked Questions

Orders

How do I place an order?
Simply browse our store, add your favorite items to the cart, and proceed to checkout. We accept all major credit cards and Shop Pay.

Can I modify or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. After that, the order may already be in processing. Please contact us as soon as possible.

Will I receive an order confirmation?
Yes! You'll receive a confirmation email with your order details shortly after placing your order.

Shipping

How long does shipping take?
Standard delivery takes 5–15 business days within the United States. You'll receive a tracking number once your order ships.

Do you offer free shipping?
Yes! We offer free shipping on all orders over $50.

Do you ship internationally?
Currently we ship within the United States only. International shipping is coming soon!

Returns & Refunds

What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be unused and in original packaging. See our full Return Policy for details.

How long does a refund take?
Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method.

Products

Are your products high quality?
Absolutely. Every product at Serenor Home is carefully curated to meet our standards for design, durability, and functionality.

How do I know which size or variant to choose?
Each product page includes detailed descriptions and specifications to help you make the right choice. If you need help, don't hesitate to contact us.