Return Policy

Return Policy

At Serenor Home, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

30-Day Returns

You have 30 days from the date of delivery to request a return. To be eligible, your item must be:

• Unused and in the same condition you received it
• In its original packaging
• Accompanied by proof of purchase

Non-Returnable Items

The following items cannot be returned:

• Items marked as final sale
• Items damaged due to misuse or improper handling
• Perishable or consumable goods

How to Start a Return

1. Contact us with your order number and reason for return
2. We'll send you return instructions within 1–2 business days
3. Ship the item back using the provided instructions
4. Once received and inspected, your refund will be processed within 5–7 business days

Refunds

Approved refunds will be credited to your original payment method. Shipping costs are non-refundable unless the return is due to our error.

Exchanges

If you'd like to exchange an item, please contact us and we'll do our best to accommodate your request based on availability.

Questions?

Reach out to us via our Contact page — we're happy to assist.